Online Lessons

Online lesson bookings may be rescheduled or cancelled with at least 24 hours notice.

Cancellations or rescheduling requests made within 24 hours of your lesson will result in the lesson being forfeited and are not eligible for a refund or credit. We understand that unexpected circumstances can arise, so if something beyond your control prevents you from attending, please get in touch with us directly.

For students using a lesson bundle, a late cancellation or missed lesson will be deducted from your remaining lesson balance.

If you are unable to attend your lesson, you can cancel or reschedule your booking through your Acuity client account or via the link in your booking confirmation email, subject to the cancellation terms above. If you need assistance or are experiencing exceptional circumstances, please contact us as soon as possible.

Clinics & Lesson Days

Clinic and Lesson Day bookings are non-refundable.

If you are no longer able to attend, you may arrange for another rider to take your place. Please contact us as soon as possible so we can update the booking and ensure the new participant completes the required intake form and waiver before attending.

Bookings cannot be transferred to another Clinic or Lesson Day unless agreed to by Tori Jeffress.

We understand that exceptional circumstances can arise. If something beyond your control prevents you from attending, please contact us directly. Any alternative arrangements will be considered on a case-by-case basis.

If a Clinic or Lesson Day is cancelled by Tori Jeffress, affected participants will be contacted directly and offered a refund or an alternative booking option.